Important regulatory information

The Fry Group of companies comprises the following – Wilfred T Fry Ltd (company no: 00212927), Wilfred T Fry (Executor and Trustee) Ltd (company no: 00358067) and Wilfred T Fry (Personal Financial Planning) Ltd (company no: 00913711) are all registered in England and Wales. Registered office: Crescent House, Crescent Road, Worthing, West Sussex, BN11 1RN. Wilfred T Fry (Personal Financial Planning) Ltd is authorised and regulated by the Financial Conduct Authority (FCA) under regulatory no. 114402. VAT No: 238916532 Telephone No: +44 01903 231545 Email: worthing@thefrygroup.co.uk Website: www.thefrygroup.co.uk The Fry Group (H.K.) Limited (company no: 1380590) is registered in Hong Kong. Licensed to conduct investment advisory and asset management in Hong Kong by the Securities & Futures Commission (SFC) under CE no. ATY965, and as an insurance broker by the Insurance Authority (IA) under licence no. FB1207. Registered office: Room 2603B, Tower 1, Lippo Centre, 89 Queensway, Admiralty, Hong Kong. Telephone No: + (852) 2526 9488, Email: info@thefrygroup.hk Website: www.thefrygroup.hk The Fry Group (Singapore) Pte Ltd (company no: 201506546H) is registered in Singapore. It is authorised to act as a financial adviser by the Monetary Authority of Singapore (MAS) under licence no FA100057. Registered office: 6 Battery Road #16-04/05, Singapore 049909. Telephone No: + (65) 6225 0825 Email: info@thefrygroup.sg Website: www.thefrygroup.sg Wilfred T Fry (Personal Financial Planning) Limited – The Fry Group (DIFC Branch) (company no: CL3102) is registered in the Dubai International Finance Centre (DIFC) and regulated by the Dubai Financial Services Authority (DFSA) under registration no. F005071. Registered office: Emirates Financial Towers, Level 3, North Tower, Office 310, PO Box 507290, DIFC, Dubai. Telephone No: + 971 (0)4 389 4900 Email: info@thefrygroup.ae Website: www.thefrygroup.ae The Fry Group (Belgium) SA (company no: 0457.936.109) is registered in Belgium and regulated by the Financial Services and Markets Authority (FSMA) under registration no. 23345 A to provide insurance advice. Registered office: Avenue de Tervuren 168, Box 14, 1150 Brussels, Belgium. Telephone No: +32 (0)2639 4560 Email: info@thefrygroup.be Website: www.thefrygroup.be

Data protection

By completing our enquiry forms you will be consenting that the information provided can be processed to provide you with advice within The Fry Group of companies. This information will not be disclosed to third parties (with the exception of the necessary processing of business) without obtaining your prior consent. For more information on this and the rest of our data protection policy, including contact details for the relevant Data Protection Authority, please see our Privacy Policy. 

Risk warnings

Any information on this website relating to services and products is of a generic nature, are not specific to an individual’s personal circumstances and should not be taken as advice or recommendation. Any tax treatment is dependent on the individual circumstances of each client and may be subject to change in future. You should seek professional advice before making any financial decisions.

Complaints procedure

Our full complaints disclosure is available on request. If you wish to register a complaint, please contact the relevant office as follows:

UK

In writing to:

The Compliance Officer,
The Fry Group,
Crescent House,
Crescent Road,
Worthing,
West Sussex,
BN11 1RN

Or by email to: info@thefrygroup.co.uk
Or by telephone on: +44 (0)1903 231545

You may refer your complaint directly to the Financial Ombudsman Service, full contact details of which are listed on their website at www.financial-ombudsman.org.uk or European-based clients can refer to the European Commission Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ 

Hong Kong

In writing to:

The Compliance Officer
The Fry Group (H.K.) Ltd
Room 2603B, Tower 1,
Lippo Centre,
89 Queensway,
Admiralty,
Hong Kong

Or by email to: info@thefrygroup.hk
Or by telephone on: +(852) 2526 9488

Should you be dissatisfied with The Fry Group (H.K) Ltd response to a complaint, you can contact the SFC at www.sfc.hk You may also refer the case to the Financial Dispute Resolution Centre, full contact details of which are listed on their website at https://www.fdrc.org.hk/.

Singapore

In writing to:

The Compliance Officer,
The Fry Group (Singapore) Pte. Ltd
6 Battery Road #16-04/05,
Singapore 049909

Or by email to: info@thefrygroup.sg
Or by telephone on: +(65) 6225 0825

If you are not happy with our resolution of a complaint, you may wish to the contact the Financial Industry Disputes Resolution Centre (FIDReC), their details of which can be found on their website www.fidrec.com.sg

Belgium

In writing to:

The Compliance Officer,
The Fry Group (Belgium)
Avenue de Tervuren 168, bte 14,
1150 Brussels,
Belgium

Or by email to: info@thefrygroup.be
Or by telephone on: +32 (0)2639 4560

If you cannot settle your complaint with us, you may be entitled to refer it to the relevant Belgium Ombudsman Service via www.ombudsman.be/fr/ombudsmans/ombudsman-des-assurances . European-based clients may also refer directly to the European Commission Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/

Middle East

In writing to:

The Compliance Officer
Wilfred T Fry (Personal Financial Planning) Ltd – The Fry Group (DIFC Branch)
Emirates Financial Towers,
Level 3, North Tower, Office 310,
PO Box 507290
DIFC,
Dubai

Or by email to: info@thefrygroup.ae
Or by telephone on: +(971) 04389 4900

If you cannot settle your complaint with us, you may be entitled to refer your complaint to the Dubai Financial Services Authority, more details of which can be found on their website www.dfsa.ae/en/Consumer/Consumer#Complaints.

Section 172(1) statement

The directors of the group have acted in accordance with their duties codified in law, which include their duty to act in the way in which they consider, in good faith, would be most likely to promote  the success of the Group for the benefit of its members as a whole, having regard to the stakeholders and matters set out in section 172(1) of the Companies Act 2006.

The regulatory requirements the Group has to meet provide a framework to demonstrate how the board makes decisions for the long term success of the Group including having regard to how the board makes sure the business complies with the requirements of section 172 of the Companies Act 2006. The business depends upon long term relationships with clients and suppliers. Decision making and forward planning of the directors takes into consideration the following long term factors:

  • Anticipating client needs
  • Anticipating changes to laws and regulation
  • Investing in IT and security infrastructure
  • Retaining key staff
  • Incorporating sustainability as a core value

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